It is our endeavour and commitment to supply the best quality & freshest produce every time you place an order on veggies.ind.in. However, if you are not satisfied with any item(s), here are the cancellations and refunds policy described for your perusal:
Cancellation Policy:You can cancel or modify any order made throughout the day by calling the customer service number and cancel order prior to confirmation; once order is confirmed and processed it can’t be cancelled. However, if there are changes in the delivery time you mentioned earlier in your order or need to add more products, you need to call us. Please note though, that our systems shut down at 8.00 PM, and post that we do not accept cancellations.
Return & Refunds:We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value. However, since our products are perishable commodities, please check the product on delivery itself, and if it doesn’t meet your standards, you could return it right then and there and our boys will get busy in making sure a similar quantity/unit of that product reaches you in the next 24 hours.
In case of cash on delivery payment, our delivery executive will process the refund on –the-spot.
If the payment has already been made, like in case of online payment, the refund shall be processed in the next 7 days through same payment mode.
In case you have not noticed the defective item at the time of delivery, please note that you need to contact our customer service/ drop us a mail mentioning the quality issue to be eligible for the replacement / refund.
Once the complaint is registered, in your next delivery we shall provide replacement for the defective item(s).
You could also write us at firstname.lastname@example.org or call at 9892422870 to let us know your complaints and issues and we would strive to improve the quality of service and product to match your expectations. After all, your satisfaction is our prime objective.